This programme looks at The National Programme for Specialist Leaders of Behaviour and Attendance - a course which provides practical strategies for dealing effectively with poor pupil behaviour.
The one-year course is open to any staff who come into contact with pupils and is designed to spread good practice in changing challenging behaviour.
Learning mentor Lisa Robertson from Washington School in Tyne and Wear is part way through the course, while science teacher Kathryn Forster from Southmoor Community School has recently completed the qualification.
Lisa is seen leading an intercessional activity with a group of pupils described by an assistant head as "the worst offenders" in behaviour terms and feeding back to her mentor on the school's leadership team.
Course graduate Kathryn Forster speaks about how the qualification has increased her confidence when confronted by poor behaviour, and how she has managed to implement some of its techniques across the whole school.