A panel of teachers look at three common primary school scenarios, questioning whether the relationship between teacher and pupil could be improved if the situations were dealt with differently.
The panel, led by ECM expert Moyra Healy, considers whether the teachers in the dramatised scenes could have done anything more to improve the final outcomes.
Every day, teachers are faced with new and challenging situations; how they deal with each of these relatively small moments can influence long term relationships with their pupils.