When parents are angry or upset, the admin staff often take the heat. In this programme, staff at Ocklynge Junior School take part in a series of role-playing games with actors playing anxious and irate parents.
The teachers are observed by educational psychologist and conflict resolution expert Paul Myszor. He comments on their teamwork, people skills, body language and ability to stay calm under pressure - and offers tips and techniques to improve their responses.
This programme shows:
- How to deal with anxious parents
- How to use body language to defuse tension
